Customer Support Specialist

About Us: We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. Process orders using customer retention and print management systems (including PrintSmith).

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Paid time off

Job Title: Customer Support Specialist


Location: East Longmeadow, MA
Job Type: Full-Time


About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.


Key Responsibilities:


      Serve as the primary point of contact for customers via phone, email, and in person
      Manage client relationships and ensure a high level of customer satisfaction and retention
      Process orders using customer retention and print management systems (including PrintSmith)
      Coordinate with production teams to ensure accuracy and timely delivery of projects
      Review job specifications carefully to maintain quality and minimize errors
      Handle customer inquiries, provide quotes, and resolve issues efficiently
      Assist with e-commerce order processing and online customer interactions
      Assist with order buyouts and vendor coordination as required
      Help manage and track inventory for office and production departments


Qualifications:


      Previous experience in the commercial printing industry preferred
      College graduate, 4-year degree or equivalent 
      Excellent communication skills, written and oral
      Great people skills are a must. Organized and detail oriented
      Proficiency in Microsoft Office (Word, Excel, Outlook)
      Experience with PrintSmith or similar print management/customer retention software preferred
      Strong phone etiquette and excellent oral and written communication skills
      Exceptional attention to detail and organizational skills
      Ability to multitask and thrive in a fast-paced, deadline-driven environment
      Comfortable working directly with clients and managing multiple projects simultaneously
      Familiarity with e-commerce platforms and social media tools


What We Offer:


      Competitive wage based on experience
      Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
      Supportive team environment
      Opportunities for growth and development

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.