| Location | Dallas, Texas |
| Salary | $43,000–$56,000 Per Year |
Crestfield Talent is seeking a friendly, motivated, and detail-oriented Customer Support Specialist to assist customers, resolve inquiries, and deliver a positive customer experience.
This hybrid position is ideal for individuals who enjoy helping people, solving problems, and communicating with customers in a professional environment.
Respond to customer inquiries through phone, email, and online communication channels
Provide accurate information about products, services, and company policies
Assist customers with account questions, service requests, and general concerns
Resolve customer issues efficiently and professionally
Maintain accurate records of customer interactions using CRM software
Coordinate with internal departments to resolve complex inquiries
Follow up with customers to ensure satisfactory resolutions
Identify recurring customer concerns and suggest service improvements
Support customer satisfaction and retention initiatives
Maintain a positive and professional customer experience
Excellent verbal and written communication skills
Strong interpersonal and customer service abilities
Good problem-solving and organizational skills
Comfortable using computers and digital communication tools
Ability to manage multiple customer inquiries and priorities
Strong attention to detail
Ability to work independently and collaboratively
Previous experience in customer service, retail, hospitality, or customer support is preferred but not required
Customer Support • Customer Service • Customer Communication • CRM Software • Problem Solving • Customer Satisfaction • Email Support • Phone Support • Customer Relations • Conflict Resolution • Microsoft Office • Time Management • Team Collaboration
Hybrid work arrangement
Full-time employment
Customer-focused professional environment
Collaborative team atmosphere
Opportunities for professional growth and career development