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Customer Support Specialist

Interscripts

  • Chantilly, Virginia
  • 3 days ago

    Highlights

    InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.

    Numbers & Facts

    LocationChantilly, Virginia
    Websitehttps://www.interscripts.com

    Description

    Customer Support Specialist

    Location: Chantilly,Virginia,US

    Job Type: Full-Time

    Experience Required: 2-3 Years (International Calling Experience Preferred)

    Language Proficiency: Excellent English (Spanish Fluency is a plus)

    Specialization: Technical Support & Healthcare Claims Experience Preferred

    Work Schedule: Evenings Stating at 8:00 PM EST & Weekends

    About Us:

    InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

    Key Responsibilities:

    • Provide exceptional technical support to international clients via phone, email, and chat. 
    • Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
    • Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
    • Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
    • Escalate critical issues to senior support or development teams when necessary.
    • Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
    • Ensure a high level of customer satisfaction with prompt and effective issue resolution. 

    Why Join InterScripts?

    • Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.
    • Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.
    • Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.
    • Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.

    If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.



    Requirements

    • 2-3 years of experience in technical support, especially in an international calling context.
    • Proficiency in English, both written and verbal, with clear communication skills.
    • Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
    • Ability to work independently and collaboratively in a team environment.
    • Familiarity with support ticketing systems, CRM tools, and customer service protocols.
    • Fluency in Spanish is a plus.

      Benefits:
    • Health, Dental, Vision, and Insurance
    • Life and AD&D Insurance
    • Supplemental Life Insurance
    • Paid Time Off
    • Flexible spending accounts
    • Health savings account
    • Primary Healthcare
    • Health Advocacy
    • Virtual Health
    • Commuter Benefits
    • Short term Disability
    • Long-term disability

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