CUSTOMER SUPPORT SPECIALISTLooking to join a fast-paced team where you can make a direct impact on customer experience and business operations? Were seeking a Customer Support Specialist who is organized, responsive, and thrives in a collaborative environment!
WHY YOULL LOVE THIS ROLE- Cross-Functional Exposure: Work closely with teams across sales, engineering, supply chain, and operations to keep projects moving and customers informed
- Fast-Paced & Engaging: Manage a variety of responsibilitiesfrom quotes to order trackingkeeping your day dynamic and rewarding
- Growth Potential: Structured role tiers (CSS IIII) with clear opportunities for skill development and advancement
LOCATION: Camas, WA
SALARY: $21-25 per hour DOE
SCHEDULE:
Full-Time, MondayFriday, standard business hours, Temporary 5-6 months, possiblity for long term
KEY RESPONSIBILITIES - Provide professional customer support via phone, email, and other communication channels
- Process customer inquiries, generate quotes, and enter sales orders accurately
- Maintain and update customer records and account information
- Coordinate with internal teams to ensure timely order fulfillment and customer satisfaction
- Communicate order updates and proactively resolve delays or issues
- Support after-sales needs including parts, service, and warranty inquiries
- Assist with process improvements and departmental initiatives
WHAT WERE LOOKING FOR - Associate degree OR a combination of education and relevant work experience
- 35 years of customer service experience working in an office environment
- Experience with ERP (Epicor preferred) and CRM systems (Salesforce preferred)
- Proficiency in Microsoft Office and general computer applications
PHYSICAL REQUIREMENTS: - Work is performed in a standard office environment with routine computer use
- Ability to sit for extended periods and occasionally lift up to 25 lbs as needed
DIVERSITY, EQUITY, AND INCLUSION STATEMENT We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.
This position is offered through the Vancouver Branch of NW Staffing Resources. When applying through nwstaffing.com, please click Apply Here, select the Vancouver Branch, then contact our office directly at (360) 695-4900 to speak with a Recruiter.For more information regarding our company and employee benefits please click on the links below.
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