Customer Support Specialist 1

We're seeking a Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. Position Summary:As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels.

Customer Support Specialist 1Onsite Fairfield, ME Ready to plant the seeds of your next career? Apply today and grow with us at Johnny's Selected Seeds!Join the team at Johnny's Selected Seeds and help grow something great!We're seeking a Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile. This position is expected to start November 9, 2026.   Position Summary:As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.  Compensation & Schedule:Starting wage: $18/hourIncentives: Shift differentials and performance-based bonuses availableSchedule: Full-time, onsite in Fairfield, MESchedule: Flexibility to work varied hours/days as needed Key Responsibilities:Handle 50+ inbound calls daily with a focus on one-call resolutionProvide accurate, timely responses via phone, email, chat, and other channelsEnter and manage orders across all platforms (phone, email, fax, mail, PO)Outbound phone sales campaignSupport customers with order status, product information, and account updatesDocument product feedback and customer interactions in CRMManage catalog/sample requests, hold orders, and backorder communicationsCollaborate with internal teams to resolve issues and improve serviceParticipate in training, buddy support, and trade show order processingMaintain accurate records and ensure data integrity in all systems Education & Experience:High school diploma or GED requiredPrior experience or interest in agriculture, farming, or gardening preferred Skills & Qualifications:Intermediate computer skills and ability to multitask across programsProficiency in Microsoft OfficeStrong verbal and written communicationDetail-oriented with excellent problem-solving skillsAdaptable, self-directed, and able to manage multiple prioritiesFriendly, professional demeanor with a customer-first mindset Physical Requirements:Ability to sit at a computer for 75% of the workdayLift up to 25 lbs. Bend, pull, and perform light physical tasks Equal Opportunity Employer:Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.