Customer Support Representative Remote (U.S. Only)You bring the calm. We bring the coffee. Together, we solve everything.
Are you the kind of person who
- ️ Can turn a frustrated customer into a fan with just one email?
- ️ Thinks Hold music is a challenge, not a deterrent?
- ️ Believes typos are personal enemies and emojis are a love language?
If you answered yes (or heck yes), keep reading
we've got your next gig.
What You'll Actually Do (besides look great in Slack emojis):
- Become a support superhero
- answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
- Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions).
- Take notes! Track trends, log tickets, and share the golden nuggets with the team.
- Be the voice of the customer
- advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out.
- Move fast, stay curious, and never be afraid to say, I don't know
- but Ill find out!
What You Bring to the Table (besides snacks):
- You live in the U.S. and have legal authorization to work here.
- You stay cool under pressure and bring the calm to every conversation.
- You're tech-fluent
- navigating support platforms (like Zendesk or Intercom) is second nature.
- You're detail-obsessed, organized, and allergic to just okay customer service.
- You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
- ️ You've spent at least 1 year in a customer-facing role
- and you've got stories to prove it.
Perks You'll Love (besides working in PJs):
- 100% remote
- work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.)• Competitive pay• ️ Health, dental & vision insurance• PTO + wellness days (because burnout isn't cool)• A team that celebrates wins, learns from mistakes, and sends the best GIFs
Apply if you're ready to:
Make someones day every day
Bring both brains and heart to your work
Join a team that's as supportive as you are
Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.