Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Numbers & Facts
Location
Johnston, IA
Description
Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Responsibilities:
Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Requirements:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Ability to work support hours and occasional holidays to support the business.
Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)
Prior work experience in Agriculture or Technology dealer channels (preferred)