Customer Support Representative

Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.

Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
 
Responsibilities:

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
• Common calls include:
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts and publications lookups
  • Loyalty Rewards programs

 
Requirements:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Ability to work support hours and occasional holidays to support the business.
• Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)
• Prior work experience in Agriculture or Technology dealer channels (preferred)

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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