Customer Support Representative

Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.

Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
 
Responsibilities:

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide phone support while effectively documenting each interaction.

 
Requirements:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• High School Diploma or equivalent

Preferred Qualifications:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

 
Why Should You Apply?

• Health Benefits
• Referral Program

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