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Customer Support Representative-III

Lancesoft

  • Remote, VA
  • 14 days ago
  • Remote
  • $25

Highlights

Job Functions & Responsibilities: Respond to inbound customer inquiries via email and SMS Evaluate refund eligibility based on defined policy and time-based criteria Validate order details and required data fields before processing. You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience.

Numbers & Facts

LocationRemote, VA (
Remote
)
IndustryStaffing/Employment Agencies
Salary$25
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttp://www.lancesoft.com/

Description

Job Details:
Title: Customer Experience Specialist
Location: Remote
Duration: 05+ Months (Possible extensions)
Pay: $26/HR on W2
Shift: Thurs–Sun, 6 am–3 pm PT, 9 hrs/day ×4 days = 36 hrs/wk 
 
Job Functions & Responsibilities:
  • Respond to inbound customer inquiries via email and SMS Evaluate refund eligibility based on defined policy and time-based criteria Validate order details and required data fields before processing.
  • Prepare and submit structured approval requests Track resolution status and ensure accurate case closure.
  • Complete required forms, documentation, and daily reporting Escalate high-risk edge cases, or policy-exception requests when appropriate.
  • Communicate clearly and professionally with customers throughout the resolution process Identify recurring issues and flag trends to the pod lead
 
Requirement:
  • Prior customer support or similar relevant experience
  • Strong written communication skills High attention to detail and comfort working within policy-driven frameworks
  • Ability to follow structured SLA processes accurately and meet turnaround expectations
  • Sound judgment in determining when to escalate
  • Proficiency with Google Suite and email
  • You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience
  • Experience working with external partners Ability to thrive in a fast-paced, evolving environment`
 

 

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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