Customer Support Representative II

Responsibilities: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works.

Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
 
Responsibilities:

• The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
• Technicians also create and maintain support tools/solutions available online.

 
Requirements:

• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
• Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
• If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities