Customer Support Representative II

Responsibilities: The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Requirements: My client /Website-Dashboard, Client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, Client Link Terminals, AutoTrac and machine guidance.

Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
 
Responsibilities:

• The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.

 
Requirements:

• My client /Website-Dashboard, Client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, Client Link Terminals, AutoTrac and machine guidance.
• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Experience with data management
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
• Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
• If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities