Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Our client, a Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Numbers & Facts
Location
Johnston, IA
Description
Our client, a Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:
Take inbound calls and occasional emails from client Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Document every interaction effectively in our internal case management system
Requirements:
Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace