CUSTOMER SUPPORT REPRESENTATIVE

CUSTOMER SUPPORT REPRESENTATIVE

Fort Collins Colorado | Full-Time | Non-Exempt | In-Person Role

Wickham Tractor Co. is hiring a Customer Support Representative CSR to serve as a primary connection between our company and our customers. This role builds long-term relationships evaluates equipment needs recommends parts service maintenance attachments and equipment solutions and coordinates across dealership departments to help minimize customer downtime and grow customer support business.

Wickham Tractor Co. is a fourth-generation family-owned dealership specializing in agriculture equipment farm machinery powersports and light industrial equipment across five locations in Northeast Colorado. We are committed to serving our customers coworkers and communities with excellence.

WHAT WE OFFER

Competitive compensation of 23-28 per hour based on experience and qualifications plus sales spiffs. Benefits include medical dental and vision insurance HSA and FSA options company-paid life and long-term disability insurance 401k paid holidays paid time off and more.

MAKE AN IMPACT BY

Becoming a trusted advisor to customers throughout your territory.

Identifying opportunities to keep customer equipment operating at peak performance.

Growing customer relationships and developing new business opportunities.

Matching customers with the right parts service maintenance plans and equipment solutions.

Working closely with our sales parts and service teams to solve problems and minimize downtime.

Staying visible in the field through regular customer visits and proactive follow-up.

Helping drive customer satisfaction loyalty and long-term business growth.

THIS JOB IS FOR YOU IF YOU HAVE

A high school diploma or equivalent.

Two or more years of experience with agricultural machinery small-agriculture equipment commercial landscape equipment construction equipment or related products.

A strong customer-service focus and excellent verbal written and interpersonal communication skills.

Demonstrated ability to build relationships prospect for new business and follow through on customer commitments.

Working knowledge of agricultural landscape construction or commercial equipment including a basic understanding of diesel engines hydraulics electrical components and equipment operation.

Strong organization time management route planning documentation and problem-solving skills.

The ability to collaborate across departments while also working independently in the field.

Computer proficiency including comfort with electronic parts catalogs dealership management systems and CRM software.

A valid drivers license clean driving record and the ability to meet company motor vehicle insurability requirements.

The ability to travel regularly within an assigned territory and maintain an established customer route.

Preferred Previous equipment dealership sales parts service or product-support experience.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Prolonged periods of driving standing walking and working on a computer or mobile device.

Ability to bend squat reach grasp with both hands push pull and move around tractors implements and other equipment.

Ability to lift up to 50 pounds at times.

Ability to work safely around agricultural and commercial equipment in dealership shop customer farm and outdoor environments including varied temperatures and fast-paced conditions.

SCHEDULE & LOCATION

During business hours Monday through Friday with alternating Saturdays. Duties may occasionally be required outside regular business hours.

This is an in-person position based at the Fort Collins dealership and includes regular travel throughout an assigned territory.

EQUAL OPPORTUNITY

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the agricultural industry. We appreciate and honor those who have served and encourage veterans to apply.

Please note This posting is not designed to cover or contain a comprehensive listing of all activities duties responsibilities skills or criteria required for this position. Job requirements may change at any time with or without notice.