Sign upLog in
See more jobs
inSync Staffing Inc. logo

Customer Support Representative

inSync Staffing Inc.

  • Coppell, TX
  • 3 days ago
  • $17.10–$23 Per Hour

Highlights

Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output. Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems.

Numbers & Facts

LocationCoppell, TX
IndustryStaffing/Employment Agencies
Salary$17.10–$23 Per Hour
Company Size50 to 99 employees
Year Founded2014
Websitehttp://www.insyncstaffing.com/default.html

Description

Pay Rate Range: $17.10 - $23.00
Hours: Monday to Friday 9:00am to 5:00pm
Location: Coppell, TX
Duration: 1 year

Summary:
  • Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
  • Point of contact to receive, review, and electronically log customer jobs
  • Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
  • Perform quality inspection of customer order information
  • Estimate, schedule and track incoming vended production jobs
  • Inspect files for problem areas, including fonts, image resolution
  • Modify document layouts and impositions to achieve desired finished results
  • Apply color management, color correction, trapping and image editing where applicable
  • File/document conversion (utilizing standard software
  • Maintain reporting logs and information for billing
  • Perform minimal training to customer end-users on web based ordering systems when requested
  • Establishes key relationships with customers and Xerox approved vendors
  • Ability to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc)
  • Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
  • Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
  • Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
  • Business maturity and professionalism
  • Experience in a Customer Service environment in Print Industry (minimum 2 years)

Skills:
  • Excellent Customer service skills
  • Build excellent client relationships
  • Strong organization skills
  • Strong communications & follow up skills
  • Engage Xerox preferred vendors for outsourced projects
  • Multi-tasking
  • Works well in team environment
  • Requires minimum supervision

Education:
  • 3-5+ years of relevant experience
  • Minimum: High School Diploma or equivalent Required
  • Post high school technology training or experience
  • Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Company

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.

Similar Jobs

See more jobs