Customer Support Representative

Major document management company seeks Customer Support Representative with 2-3 years customer service experience in the print industry to provide support for custom digital & offset print production orders for client.

* Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
* Point of contact to receive, review, and electronically log customer jobs
* Operate office equipment (printer, copier, fax)
* Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
* Perform quality inspection of customer order information
* Estimate, schedule and track incoming vended production jobs
* Inspect files for problem areas, including fonts, image resolution
* Modify document layouts and impositions to achieve desired finished results
* Apply color management, color correction, trapping and image editing where applicable
* File/document conversion (utilizing standard software)
* Maintain reporting logs and information for billing
* Perform minimal training to customer end-users on web based ordering systems when requested
* Establishes key relationships with customers and Xerox approved vendors

Skills
* Ability to demonstrate computer skills - Functional knowledge of PC (keyboard functions, mouse, etc)
* Ability to demonstrate Advanced use of:MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
* Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
* Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
* Business maturity and professionalism

Experience
* Experience in a Customer Service environment in Print Industry (minimum 2 years)
* 3-5+ years of relevant experience

Education
* Minimum: High School Diploma or equivalent
* Required: Post high school technology training or experience
* Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems