Customer Support Representative

Support customers through phone and chat interactions by providing accurate information, resolving concerns, and delivering excellent service.

• Answer incoming customer calls and chat inquiries while providing accurate and timely support.
• Resolve customer questions and concerns related to programs, payroll, tax, and budget information.
• Document customer interactions and maintain accurate records across multiple systems.
• Review, analyze, and track customer information using web-based systems and internal tools.
• Meet established call center metrics, productivity goals, and quality standards while delivering excellent service.