Position available for immediate hire
About the Role:
Mellisa Ray Agency, Inc. is looking for a motivated and detail-oriented Administrative Assistant & Customer Support Specialist to join our insurance team in The Woodlands, TX. This is a fantastic opportunity to grow your career in the insurance industry while making a real difference for our clients every day. If you thrive in a fast-paced office environment and love helping people, we want to hear from you!
Responsibilities:
- Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
- Maintain and update client records in agency management systems to ensure data integrity
- Assist agents with administrative tasks including scheduling, document preparation, and correspondence
- Handle billing inquiries and coordinate with insurance carriers on behalf of clients
- Follow up with clients on outstanding documentation, payments, and policy renewals
- Support daily office operations to ensure a smooth and professional client experience
Requirements:
- Prior experience in an administrative, customer service, or insurance support role preferred
- Excellent verbal and written communication skills with a professional, friendly demeanor
- Strong organizational skills and ability to manage multiple tasks with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
- Texas Property & Casualty or Life & Health insurance license is a plus (or willingness to obtain with Agency sponsorship)
- Ability to work independently and as part of a collaborative team in a fast-paced environment
- Reliable, punctual, and committed to delivering outstanding client service
About Us:
Mellisa Ray Agency, Inc. is a trusted independent insurance agency serving individuals, families, and businesses in Texas, Arkansas & Louisiana. Our clients rely on us for personalized coverage solutions and the kind of attentive service that 1-800 agencies simply can't match. We pride ourselves on building a supportive, team-oriented workplace where employees are valued and have real opportunities to grow and earn.
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don’t work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?