Highlights
Coordinate with customers, clients, contractors, and vendors to support workflow and project completion schedules. HVAC, electrician, controls service coordinator, service technician, service dispatcher, or equivalent experience.
Numbers & Facts
| Location | Kennesaw, GA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://apollopros.com/ |
Description
Customer Support Engineer - ENT
Kennesaw, Georgia,
Contract - 1st Shift, 5/40
Pay Rate: $22.14/Hr.
Benefits: medical, dental, vision, 401k
*Hybrid
Required Qualifications Customer Support Engineer - ENT
- High School Diploma/GED (with additional specialized training and minimum 2 years of experience) or Associate Degree, technical/business certificate, skilled trades apprenticeship, or other post-secondary training (with minimum 1 year of experience).
- Technical support, customer support, or related experience.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to work effectively in a team environment.
- Demonstrated commitment to customer service.
- Ability to organize work independently and work without close supervision.
- Ability to multitask and manage multiple projects simultaneously.
Position Summary Customer Support Engineer - ENT
- Execute, support, and lead delivery of Energy Management Solutions to customers.
- Work independently under the direction of the BAS Specialist Supervisor.
- Coordinate with customers, clients, contractors, and vendors to support workflow and project completion schedules.
- Support multiple customer accounts and provide technical and customer support services.
Responsibilities Customer Support Engineer - ENT
- Provide customer support via phone calls, emails, tickets, and special projects.
- Complete required documentation, including work orders, call logs, and updates.
- Review and understand technical documents such as wiring diagrams and as-built drawings.
- Analyze systems and energy data to identify energy optimization opportunities.
- Understand field-level equipment operation and coordinate with field operations teams.
- Support customers using customized procedures and protocols.
- Use effective questioning and listening skills during customer interactions.
- Research, troubleshoot, and resolve issues; escalate unresolved problems as needed.
- Handle customer interactions professionally, including difficult or upset customers.
- Build positive customer relationships over the phone.
- Maintain schedule flexibility as required
Preferred Qualifications Customer Support Engineer - ENT
- HVAC, electrician, controls service coordinator, service technician, service dispatcher, or equivalent experience.
- Prior HVAC and/or Building Automation experience.
- Solid understanding of IP networking and computer fundamentals.
- Third-party integration experience with:
- BACnet IP
- BACnet MS/TP
- Modbus
About Company
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
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