Customer Support Engineer - ENT

Lancesoft

Kennesaw, GA

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JOB DETAILS

SALARY

$22

LOCATION

Kennesaw, GA

POSTED

30+ days ago

Title: Customer Support Engineer-Entry Level
Location: Kennesaw, GA
Shift: Hybrid position, Monday-Friday, 8-hour standard day
Duration: 0-12 Months
Pay Rate: $20.00-$23.00/Hour on W2.

Principal Responsibilities:
Execute, support, and lead delivery of Energy Management Solutions to customers. Working
independently under the direction of the BAS Specialist Supervisor in performing any other
designated work. Interact with customers, clients, contractors, and vendors to provide proper
workflow and completion schedules.

Job Responsibilities:
Support and provide superior service via calls, e-mails, tickets, and special projects
Complete paperwork on time, including posting of work orders, logging of incoming calls,
documentation, and other required updates.
Understanding and reviewing technical documents such as wiring diagrams, as-builts,
etc.
Analyze different systems and energy data to find potential for energy optimization
Understanding the operation of field level equipment’s and Coordination with Field
operations team
Support multiple customers following customized procedures and protocols for each.
Use questioning and listening skills that support effective telephone communication.
Resolves problems by clarifying issues;researching and exploring answers and
alternative solutions;implementing solutions;escalating unresolved problems
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Apply the elements of building positive rapport with different types of customers over the
phone.
Display Time flexibility towards shifts as per work floor requirements
Knowledge, Skills & Abilities:
Highly organized individual with above average time management skills
Ability to resolve customer conflict quickly and effectively
Able to provide direction and guidance to other team members
Significant contribution to department or unit by applying advanced knowledge of one or
more functional areas
Excellent communication skills as well as the ability to work well in a team environment
and manage the team effectively.
Must be a self-starter and possess the ability to organize and plan your work schedule
Must possess the ability to work without close supervision
Always maintain a professional presentation in appearance
Must be able to multitask-be able to work on multiple tasks/projects at one time

Education / Certifications:
High School Diploma or equivalent, plus additional specialized courses or short-term training
(one year or less) with a minimum of 2 years experience
OR
Associates Degree, Technical/Business School Certificate or Diploma, Skilled Trades
Apprenticeship, or other post-high school training (two years duration) with a minimum of 1
years’experience

Minimum Qualifications:
Technical support, customer support, or prior related experience.
Solid communication skills (ability to follow/direct written and verbal instruction)
Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, and
other directly related software
Requires passion and dedication to providing the customer with innovative and superior
building automation systems and outstanding customer service
Must be able to work in a team environment

Preferred Qualifications:
HVAC (Heating, Ventilating and Air Conditioning) / Electrician and/or controls service
coordinator, service technician, service dispatcher or equivalent experience
Prior experience in HVAC and/or Building Automation
Solid understanding of IP networking and computer fundamentals
Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Customer Support Engineer - ENT

Lancesoft

Kennesaw, GA

About the Company

Lancesoft

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