Customer Support Engineer - ENT

Important Details:

Job Title: Customer Support Engineer - CARRJP00003127

Employment Type: 12+ Months (High Possibility of Extension or conversion to fulltime based on individual performance and clients need)

Location: Kennesaw, GA

Pay Rate: $20.38/Hr - $21.38/Hr on W2

Benefits: Health Benefits, PTO, 401(k)

Description

Execute, support, and lead delivery of Energy Management Solutions to customers. Working independently under the direction of the Client Specialist Supervisor in performing any other designated work. Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.

Job Specific Requirements:

Job Description:

Principal Responsibilities:

Execute, support, and lead delivery of Energy Management Solutions to customers. Working

independently under the direction of the Client Specialist Supervisor in performing any other

designated work. Interact with customers, clients, contractors, and vendors to provide proper

workflow and completion schedules.

Job Responsibilities:

Support and provide superior service via calls, e-mails, tickets, and special projects

Complete paperwork on time, including posting of work orders, logging of incoming calls,

documentation, and other required updates.

Understanding and reviewing technical documents such as wiring diagrams, as-builts,

etc.

Analyze different systems and energy data to find potential for energy optimization

Understanding the operation of field level equipment's and Coordination with Field

operations team

Support multiple customers following customized procedures and protocols for each.

Use questioning and listening skills that support effective telephone communication.

Resolves problems by clarifying issues; researching and exploring answers and

alternative solutions; implementing solutions; escalating unresolved problems

Understand the impact of attitude in handling calls professionally

Effectively deal with job stress, angry callers, and upset customers

Apply the elements of building positive rapport with different types of customers over the

phone.

Display Time flexibility towards shifts as per work floor requirements

Knowledge, Skills & Abilities:

Highly organized individual with above average time management skills

Ability to resolve customer conflict quickly and effectively

Able to provide direction and guidance to other team members

Significant contribution to department or unit by applying advanced knowledge of one or

more functional areas

Excellent communication skills as well as the ability to work well in a team environment

and manage the team effectively.

Must be a self-starter and possess the ability to organize and plan your work schedule

Must possess the ability to work without close supervision

Always maintain a professional presentation in appearance

Must be able to multitask-be able to work on multiple tasks/projects at one time

Education / Certifications:

High School Diploma or equivalent, plus additional specialized courses or short-term training

(one year or less) with a minimum of 2 years experience

OR

Associates Degree, Technical/Business School Certificate or Diploma, Skilled Trades

Apprenticeship, or other post-high school training (two years duration) with a minimum of 1

years' experience

Minimum Qualifications:

Technical support, customer support, or prior related experience.

Solid communication skills (ability to follow/direct written and verbal instruction)

Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, and

other directly related software

Requires passion and dedication to providing the customer with innovative and superior

building automation systems and outstanding customer service

Must be able to work in a team environment

Preferred Qualifications:

HVAC (Heating, Ventilating and Air Conditioning) / Electrician and/or controls service

coordinator, service technician, service dispatcher or equivalent experience

Prior experience in HVAC and/or Building Automation

Solid understanding of IP networking and computer fundamentals

Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)

Education:

HS Diploma/GED

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.