Customer Support Engineer - ENT

Customer Support Engineer - ENT

Kennesaw, Georgia,

Contract - 1st Shift, 5/40

Pay Rate: $22.14/Hr.

Benefits: medical, dental, vision, 401k

• Hybrid

Required Qualifications Customer Support Engineer - ENT

• High School Diploma/GED (with additional specialized training and minimum 2 years of experience) or Associate Degree, technical/business certificate, skilled trades apprenticeship, or other post-secondary training (with minimum 1 year of experience).
• Technical support, customer support, or related experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to work effectively in a team environment.
• Demonstrated commitment to customer service.
• Ability to organize work independently and work without close supervision.
• Ability to multitask and manage multiple projects simultaneously.

Position Summary Customer Support Engineer - ENT

• Execute, support, and lead delivery of Energy Management Solutions to customers.
• Work independently under the direction of the BAS Specialist Supervisor.
• Coordinate with customers, clients, contractors, and vendors to support workflow and project completion schedules.
• Support multiple customer accounts and provide technical and customer support services.

Responsibilities Customer Support Engineer - ENT

• Provide customer support via phone calls, emails, tickets, and special projects.
• Complete required documentation, including work orders, call logs, and updates.
• Review and understand technical documents such as wiring diagrams and as-built drawings.
• Analyze systems and energy data to identify energy optimization opportunities.
• Understand field-level equipment operation and coordinate with field operations teams.
• Support customers using customized procedures and protocols.
• Use effective questioning and listening skills during customer interactions.
• Research, troubleshoot, and resolve issues; escalate unresolved problems as needed.
• Handle customer interactions professionally, including difficult or upset customers.
• Build positive customer relationships over the phone.
• Maintain schedule flexibility as required

Preferred Qualifications Customer Support Engineer - ENT

• HVAC, electrician, controls service coordinator, service technician, service dispatcher, or equivalent experience.
• Prior HVAC and/or Building Automation experience.
• Solid understanding of IP networking and computer fundamentals.
• Third-party integration experience with:
• BACnet IP
• BACnet MS/TP
• Modbus