Customer Support Engineer

Customer Support Engineer Job ID 512645 Posted since 28-Jul-2026 Organization Digital Industries Field of work Customer Services Experience level Early Professional Job type Full-time Work mode Office/Site only Employment type Permanent Any Siemens location in Karnataka - India Maharashtra - India Join us in shaping the future of engineering software supportAt Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments.If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you.Your roleAs a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement.You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow-up across support cases.Key responsibilitiesProvide technical support for licensing systems, license servers, installation, deployment, and environment configurationTroubleshoot customer issues across Windows and Linux platformsAssess and prioritize support cases based on customer impact and business urgencyWork directly with customers to diagnose issues, clarify requirements, and provide effective solutionsDetermine when issues should be escalated and formally reported to product developmentClearly communicate technical problems, findings, and business impact to internal engineering and development teamsSupport customers in deploying and configuring software in complex IT environmentsCollaborate with a global support team to ensure timely and high-quality case handlingShare technical knowledge and best practices with colleaguesProvide guidance to less experienced team members when neededContribute feedback to improve products, support processes, and customer experienceRequired skills and experienceStrong experience in technical troubleshootingGood knowledge of Windows and Linux operating systemsExperience with licensing systems / license serversExperience in software installation, deployment, and environment configurationStrong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholdersAbility to work effectively in a global team environmentCustomer-focused mindset with strong problem-solving skillsAbility to manage multiple priorities and exercise sound judgment in complex situationsWhat will help you stand outExperience in technical support for engineering or enterprise softwareExperience working with global customers in a customer-facing roleAbility to analyze issues methodically and drive them to resolutionConfidence working independently while collaborating across teams and regionsExperience mentoring or supporting junior team membersAbout the teamYou will join a global support organization focused on delivering high-quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience. Job ID 512645 Posted since 28-Jul-2026 Organization Digital Industries Field of work Customer Services Experience level Early Professional Job type Full-time Work mode Office/Site only Employment type Permanent Any Siemens location in Karnataka - India Maharashtra - India Join us in shaping the future of engineering software supportAt Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments.If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you.Your roleAs a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement.You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow-up across support cases.Key responsibilitiesProvide technical support for licensing systems, license servers, installation, deployment, and environment configurationTroubleshoot customer issues across Windows and Linux platformsAssess and prioritize support cases based on customer impact and business urgencyWork directly with customers to diagnose issues, clarify requirements, and provide effective solutionsDetermine when issues should be escalated and formally reported to product developmentClearly communicate technical problems, findings, and business impact to internal engineering and development teamsSupport customers in deploying and configuring software in complex IT environmentsCollaborate with a global support team to ensure timely and high-quality case handlingShare technical knowledge and best practices with colleaguesProvide guidance to less experienced team members when neededContribute feedback to improve products, support processes, and customer experienceRequired skills and experienceStrong experience in technical troubleshootingGood knowledge of Windows and Linux operating systemsExperience with licensing systems / license serversExperience in software installation, deployment, and environment configurationStrong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholdersAbility to work effectively in a global team environmentCustomer-focused mindset with strong problem-solving skillsAbility to manage multiple priorities and exercise sound judgment in complex situationsWhat will help you stand outExperience in technical support for engineering or enterprise softwareExperience working with global customers in a customer-facing roleAbility to analyze issues methodically and drive them to resolutionConfidence working independently while collaborating across teams and regionsExperience mentoring or supporting junior team membersAbout the teamYou will join a global support organization focused on delivering high-quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience.