Customer Support Engineer 10

c Our Client, a Private Equity company, is looking for a Customer Support Engineer – 10 for their Troy, MI/Sterling Heights, MI location. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.

cOur Client, a Private Equity company, is looking for a Customer Support Engineer – 10 for their Troy, MI/Sterling Heights, MI location.
 
Responsibilities:

• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between Customer Plant and Client.
• Provide technical support and system understanding.
• Conduct/coordinate initial 24 hour containment.

 
Requirements:

• The successful candidate will serve as the link between the plant and the manufacturing facility.
• The candidate will also be required to re-verify parts within the computer system.
• Candidate should be computer literate and familiar with Excel, Word, and email.
• This person should be highly organized and have superior communication skills as he/she will interface with customers.
• CSE will reside at customer facility.
• Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS).
• Where required, coordinate additional containment.
• Be an integral part of the response teams.
• Write a weekly trip report.
• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activity.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.
• 6-10 years of related work experience.
• Training in computer applications.
• College degree with a major in Engineering.
• 10+ years of related work experience.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities