Company
ArcBest
Location
Fayetteville, AR
Workspace
On-Campus
Pay Type
Hourly, Full-Time
Job ID
29462
Job Description
The Customer Support Coordinator I - Enterprise is responsible for supporting enterprise level customers by serving as a primary point of contact for day-to-day support needs and operational coordination. This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of customer account-related scenarios.
Responsibilities
- Provide day-to-day operational support for enterprise customers by coordinating customer needs, gathering information, and assisting with timely issue resolution.
- Support customer accounts by monitoring customer activity, identifying potential service impacts, and communicating updates to internal and external stakeholders.
- Coordinate with internal and external partners to support timely logistics execution.
- Evaluate customer inquiries and operational challenges to determine urgency and impact.
- Maintain knowledge of customer-specific expectations, and support procedures to promote consistent service delivery.
- Gather, organize, and maintain customer communications, operational updates, and resolution activity in designated systems to support customer follow-up and service.
- Monitor assigned enterprise customer support activity and shipment-related exceptions to help identify trends, service obstacles, or recurring operational challenges.
- Follow established procedures while identifying opportunities to improve responsiveness, efficiency, and customer support outcomes.
- Partner with internal teams, and other business partners to support customer requests, account needs, and service execution.
- Provide timely follow-up on open items, escalations, and customer support tasks.
- Assist customers and internal users with customer-facing systems, and website access to facilitate enterprise customer support.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education.
Experience:
- Experience in the transportation or logistics industry, preferred
- Prior customer service experience, preferred
Computer Skills:
- Proficient with Microsoft Office Suite, preferred
Competencies:
- Active Learning
- Customer Focus
- Customer Support Operations
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Problem Solving
Other Details
Work Hours:
- Work hours vary based on scheduling to provide market coverage during normal business hours, generally Monday-Friday, 7:00 am - 7:00 pm. May include occasional irregular and weekend hours depending on workload.
Compensation:
- This is an hourly position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.
At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.