âThe CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. âIn some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
âââThe CSC can have a variety of tasks and responsibilities that may include but are not limited to:
âCustomer Management:
- âEnsure contract review is executed in accordance with AS standards and local procedures in a timely fashion
- âEvaluate customer orders and demand against supplier deliveries in order to meet and exceed on time delivery targets
- âProvide accurate, data-driven estimates to customers in response to inquiries regarding new and recurring manufacturing orders
- âInterface with internal teams and external customers to proactively resolve customer complaints
- âMay be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
Communication:
- âUnderstand and communicate changes to customer demand and requests as needed across the organization. Liaise with internal team members, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
- âResolve delivery schedule problems and negotiate delivery schedule changes
âOperations:
- âProvide proactive communication, analysis, and problem solving to team members
- âPurchase raw materials and outside services to support production at the facility
Administrative:
- âWork with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
- âEnsure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.ââ
Education and Experience:
- ââMinimum 1 yr. Customer Service experience required
- âAssociate degree strongly preferred
- âBachelor’s degree a plus
- âKnowledge of basic business sales and marketing practices preferred
- âExperience in the Aerospace, Sealing, or Polymer industry is beneficial
- âFamiliarity with AS9100 quality requirements is beneficial
- âFamiliarity with manufacturing is beneficial
- âFamiliarity with order management is beneficial
Competencies:
- Strong written and verbal communication skills
- Strong people and relationship building skills
- Customer driven with a positive, professional, determined attitude
- Strong organizational skills with the ability to multi-task with attention to detail and accuracy
- Basic math skills (addition, subtraction, margin calculations)
- Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel
- Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial
- Adapting to customer and supplier websites for orders, updates, changes, etc.
Travel:
- ââThe CSC position is a local position.
- âLimited travel requirements will be 0%-10% of the time per year.
- âTravel may be required internationally; candidate must be able to travel outside of the US without restrictions.â
Application:
Last Application Date 5/20/2026
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. â¯ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.