Customer Support Associate

Piper Companies is looking to fill the role of Customer Support Associate for an award-winning company located in the Raleigh-Durham Area. We are seeking a positive, motivated, and energetic individual to provide excellent support to customers while also supporting teammates. This Customer Support Associate position requires time in-office 3 days per week. Working hours are 9AM-6PM Monday-Friday.

Responsibilities of the Customer Support Associate Include:

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain client knowledge of products and knowledge of customer procedures and rules.
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities.

Qualifications for the Customer Support Associate Include:

• Bachelor''s degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft office software.
• Ability to work on a team and thrive in a team environment.

Compensation for the Customer Support Associate include:

• $20-$23 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick leave if required by law, and Holidays

This job opens for applications on 7/15/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, customer service, customer support, customer service rep, customer service representative

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