Highlights
These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you’re in charge of supporting. Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain.
Numbers & Facts
| Location | Springfield, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1968 |
| Website | http://hcahealthcare.com/ |
Description
Do you want to join an organization that invests in you as a Customer Support and Purchasing Lead? At HealthTrust Performance Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
SCHEDULE: 8:30am to 5:00pm, Monday - Friday
Job Summary and Qualifications
- Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes.
- Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you’re in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.
- Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.
- Provides front line support Supply Chain customers regarding supply chain issues. Runs daily reports in Tecsys and Supply Chain Insight to assist in purchase order work flow. Will also assist with the Out of Stock reports and sourcing of subs when needed.
- Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain
- Monitors the call queue so that all calls to the ROi Customer Service call center are answered and managed within service level standards in a pleasant and reassuring manner and escalates customer calls to supervisor when necessary.
Education & Experience:
- High School Graduate/Equivalent Required
- 5+ years of experience in a customer call center or customer service role. Preferred
- 3+ years of experience in a supervisory or lead role. Preferred
Benefits
- Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes.
- Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you’re in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.
- Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.
- Provides front line support Supply Chain customers regarding supply chain issues. Runs daily reports in Tecsys and Supply Chain Insight to assist in purchase order work flow. Will also assist with the Out of Stock reports and sourcing of subs when needed.
- Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain
- Monitors the call queue so that all calls to the ROi Customer Service call center are answered and managed within service level standards in a pleasant and reassuring manner and escalates customer calls to supervisor when necessary.
Education & Experience:
- High School Graduate/Equivalent Required
- 5+ years of experience in a customer call center or customer service role. Preferred
- 3+ years of experience in a supervisory or lead role. Preferred
HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Customer Support and Purchasing opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Company
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.