Customer Sucess Manager - Healthcare

You'll build lasting customer relationships, help healthcare facilities keep the right linens and supplies on hand, and find opportunities to strengthen service and grow each account. It's a mix of relationship-building, hands-on customer visits, and problem-solving—with a direct impact on the service healthcare teams depend on.

Description:

Be the person customers count on—and the reason they love working with us.

You remember the details, follow through, and spot solutions before small challenges become big headaches. Sound like you? Gunderson Uniform & Linen is hiring a Customer Success Manager – Healthcare. You'll build lasting customer relationships, help healthcare facilities keep the right linens and supplies on hand, and find opportunities to strengthen service and grow each account. It's a mix of relationship-building, hands-on customer visits, and problem-solving—with a direct impact on the service healthcare teams depend on.

What you'll do:

• Become a trusted partner to your healthcare accounts—not just a name in their inbox.
• Visit customer facilities, check inventory, and help keep supplies aligned with their needs.
• Turn service questions into solutions by bringing the right people together and following through.
• Lead meaningful business reviews, uncover opportunities to grow each account, and keep customer details current in the CRM.

Requirements:

What you'll bring:

• 2+ years in account management, customer success, or client services; healthcare experience is a plus.
• Strong organization, clear communication, and a proactive approach to solving problems.
• Comfort with inventory tracking, on-site audits, CRM systems, and everyday office software.
• A valid driver's license and reliable transportation for regular customer visits.

Why Gunderson?

Great service takes people who care about getting it right. At Gunderson, that means owning your work, supporting your teammates, and asking, “How can we make this better?” Bring your ideas and follow-through to a role where strong relationships help healthcare customers get the service they need.

If you're reading this thinking, “That's me,” let's talk. Apply today and help us turn everyday service into lasting partnerships.

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