Highlights
The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights.
Numbers & Facts
| Location | Kansas City, Kansas |
| Industry | Transport and Storage - Materials |
| Company Size | 10,000 employees or more |
| Year Founded | 1907 |
| Website | https://ad.doubleclick.net/ddm/clk/435483662;252766501;k?https://www.jobs-ups.com?utm_source=monster.com&utm_campaign=core&utm_content=job_board&utm_medium=profile&ss=paid |
Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Work Arrangement: Hybrid. Minimum of 3 days in person per week, with flexibility to work from an office location or from home, based on business needs and preference.
Territory: This role will cover the territory of St. Joseph, MO; Kansas City, MO; Liberty, MO; and Clarinda, IA.
The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.
Career Track Description: Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a “player coach”, typically leading smaller teams.
Career Level Description: May lead projects/processes with moderate risk, and/or complexity; May lead small teams. Prioritizes tasks within team; collaborates and coordinates with other team members. Provides guidance to team members with less experience or knowledge. Solves problems that are difficult and sometimes complex. Uses subject matter knowledge to influence others; May coach and review work of lower level professionals; Acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project or service objectives; work is guided by team and/or department objectives.
Preferred Experience: Cold Chain and Non-Medical Dry Ice Shipper experience preferred.
Additional Requirements:
- Strong written and verbal communication skills.
- Ability to self-manage and complete tasks independently.
- Ability to coordinate cross-functional support as needed.
- Potential overnight travel depending on the candidate's residence location relative to the assigned territory.
Required Qualifications:
- 5 years of customer service/customer success experience.
- 1-3 years of sales experience.
- Bachelor's Degree required.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
About Company
Working for UPS
Where are you headed? If you’re ready to get what you want out of your job — out of your life — the smart route is at UPS. As a growing, dynamic Fortune 50 organization, we have the kind of opportunities that will help you go as far as your ambition will take you. So if you’re looking to start on a rewarding future, we’ll get you moving in the right direction.
Here at UPS, we have many positions available, from Hourly Part-Time Package Handlers and Seasonal positions, to Drivers, Mechanics, and full time Professional opportunities. We have professional roles available in Marketing, Information Technology, Sales, Engineering, Finance & Accounting, Customer Solutions, and Global Business Services.
Every day, we choreograph the infinite movements of goods, funds, and information in more than 200 countries and territories.
From our early roots as a Seattle, Washington bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus – empowering commerce around the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
From global giants to local mom and pop businesses, we improve distribution networks and manage supply chains to help our customers to do what they do best. That’s how we make the world work better. And that’s how we build better careers and reward people like you for doing what they love to do most. Join us!
Our Mission
Empowering careers & commerce around the globe takes more than the concerted efforts of innovative thinkers, collaborative teammates & incredible technology. It calls on the values, purpose & mission that have driven us right from the start. We build on our legacy as a caring & responsible corporate citizen through the conduct of our people and company in the communities we serve. Inspire our people & business partners to do their best, offering opportunities for personal development & success.