Customer Success Specialist

Since 1890, Pfeiffer Vacuum, part of the Bush Group, has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

We have an immediate opportunity available for a Customer Success Specialist based out of our Tempe, Arizona Service Center. The first 6 months will be 100% in-person, then will migrate to hybrid role working from home up to 2 days per week. The work schedule is Monday through Friday ~7am-4pm with some flexibility.

The Customer Success Specialist is responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to ensure quality and timely delivery of services and products.

Job Responsibilities

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders in SAP.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet the departmental KPIs and Quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communication both verbally and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.
• Proficient at processing repair orders for select key accounts and execute contracts.
• Planning and forecasting of product for key accounts.
• Take responsibility for process improvement actions.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required. Normally receives general instruction for routine work, detailed instruction on new assignments. Typically required to use spreadsheets, database queries, presentations, and word processing applications

Required Experience

• Minimum of 5 years of administrative work experience, ideally in an industrial or manufacturing environment.

Personal Qualifications

• In depth knowledge of our products, or ability to learn about our industrial manufacturing equipment
• Ability to work well under pressure, with tight time constraints, and in a fluid, dynamic setting
• Semiconductor industry experience ideal but not required
• Working knowledge of Microsoft Office suite
• Working knowledge of CRM/ERP systems; SAP ideal but not required.
• Basic Math skills

Physical Requirements

• Tasks require walking, sitting, bending, reaching, and mobility.

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Valid Driver's License
• Must be willing and able to utilize all required PPE
• Must be eligible to work in the US without company sponsorship, as we do not sponsor Visas.

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile - in all their business activities. We expect that our company values open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Benefits & Opportunities

Pfeiffer Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. We value promoting from within!

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.

If you are an individual with disabilities who needs accommodation, please contact Michelle Stringer at 757-374-9666.

Nearest Major Market: Phoenix