Highlights
From routine account updates to complex and time sensitive transactions, you'll use your interpersonal and problem-solving skills - supported by technology - to solve a variety of inquiries from our clients' valued shareholders. We''re a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world's most recognized brands, while making a real impact every day.
Numbers & Facts
| Location | Louisville, KY |
| Industry | Financial Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1978 |
| Website | http://www.computershare.com |
Description
Location: Louisville, KY
This is a seasonal role expected to run from 19th October through April 2027.
When not in training you'll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training and working hours will be Monday to Friday 09:00 am to 5:30pm ET. Your training will be hybrid and take place at our office. While this role is seasonal, we regularly have opportunities for permanent positions.
For answers to questions, you may have about this role and details on the training schedule visit computershare.com/jobfaq
We give you a world of potential
We''re a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world's most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally.
A role you will love
Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people's lives.
From routine account updates to complex and time sensitive transactions, you'll use your interpersonal and problem-solving skills - supported by technology - to solve a variety of inquiries from our clients' valued shareholders.
Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.
You'll benefit from:
- Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow
- Working at our Louisville office in the city's financial district. With free parking, great public transport, a fully equipped gym with lockers and showers, a secure outdoor courtyard, on-site cafeteria, and a game room. Shops and restaurants are just a short walk away
- Additional benefits such as recognition awards and team get togethers
- The opportunity to build your skills through our comprehensive training program, designed to give you the knowledge you need to succeed
What will you bring to the role?
This role is ideal for people with strong customer service skills who take pride in their work. You'll be a great fit if you are:
- Empathetic and ready to help, especially in challenging situations
- A clear and confident communicator who stays calm under pressure
- Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
- You're a quick thinker who solves problems carefully and effectively
- A great multitasker who thrives in fast-paced environments
- Comfortable using technology to support customer needs
- A team player who always looks for ways to make things better for customers
- Positive and supportive, happy to share knowledge and help others succeed
If you want to make a real impact through great customer service and grow your career in a supportive environment, apply now.
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
A company to be proud of
We''re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About Company
Computershare (ASX: CPU) is the world's largest stock transfer agent that has pioneered many of the securities industry's innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.
Today, we offer a comprehensive range of professional services including stock transfer, employee equity plans, investor relations, corporate governance and other business solutions.
AT COMPUTERSHARE, IT'S MORE THAN A JOB
At Computershare, we don't just offer jobs, we offer careers. From a learning and development program that gives team members the chance to learn from the industry's best, to a casual working environment, a total benefits package and tuition reimbursement, we know that looking after our people ensures success for them, for us and for our clients.
TOP 5 REASONS TO WORK HERE
Employees shared their top reasons for you to consider joining our team.
#1 Be Part of a Dynamic Team
It’s the Computershare way to work hard and have fun with our teammates.
#2 Be A Change Agent for Good
We're proud of the ways that we save energy, reduce waste and encourage each other to give to those in need where they need it most through our sustainability and community support programs.
#3 Be Well Taken Care Of
We have great options for affordable medical benefits with wellness credits that promote a healthy lifestyle and earn you discounts, plus tuition reimbursement to promote ongoing education.
#4 Be A Driving Force
New thinking and great ideas are vital to our culture of growth. You have the support to be a driving force for change.
#5 Be Career Minded
There are lots of ways to build a career here. Just raise your hand and ask.
So, if you’re ready to roll up your sleeves with our 15,000 employees, we look forward to having you.
Visit us at www.computershare.com/mycareer. Your career is waiting.