Customer Success Specialist

Responsibilities: of the Customer Success Specialist: • Handle inbound and outbound customer interactions via phone, email, and chat channels. • Resolve customer inquiries, account issues, and service-related concerns in a timely manner. • Maintain accurate records of customer interactions within CRM systems. • Follow up with customers to ensure satisfaction and issue resolution. • Collaborate with internal departments to address customer needs and improve service delivery. • Educate customers on available services, processes, and account management tools. • Meet established customer satisfaction, response time, and service quality metrics. Requirements of the Customer Success Specialist: • 2+ years of customer service, customer success, call center, help desk, or client support experience. • Strong verbal and written communication skills. • Experience handling a high volume of customer interactions while maintaining professionalism. • Proficiency with CRM platforms and Microsoft Office applications. • Ability to multitask, prioritize responsibilities, and work in a fast-paced environment. • Strong problem-solving and conflict-resolution skills. • Associates Degree or higher is required! Compensation: for the Customer Success Specialist: • $20-$23 per hour • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.