About the Role:
Lithionics is looking for a highly motivated Customer Success Specialist to serve as a key contributor on our customer experience and commercial team. This role blends technical acumen, sales development, and customer engagement-positioning you at the front lines of how we serve and grow our OEM, integrator, and distribution partners.
This role is ideal for early-career engineers, technically proficient sales professionals, or those with experience in electrical systems looking to grow into a future Account Manager, Sales Engineer, or Business Development Manager role.
Key Responsibilities
Customer & Partner Support
- Serve as a primary point of contact for inbound customer inquiries related to technical products, pricing, and solution fit
- Build trust and rapport with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely support
- Coordinate with Engineering, Production, and Operations to ensure clear translation of customer requirements
Sales Enablement
- Support Outside Sales, Account Managers, and Business Development in technical sales efforts
- Assist with creating proposals, product configurations, pricing packages, and documentation for quoting and RFP responses
- Identify opportunities for upsell and system expansion within existing accounts
Technical Engagement
- Provide first-line technical guidance on lithium battery systems, inverters, alternators, and related components
- Develop working knowledge of system architectures (DC distribution, charging, inverting, battery management)
- Work cross-functionally to relay technical requirements and application feedback to engineering and product teams
Project & Order Coordination
- Manage customer orders through fulfillment lifecycle-tracking key deliverables, communicating timelines, and supporting scheduling
- Proactively manage exceptions and problem-solve issues related to delivery, configuration, or installation
Continuous Improvement & Career Path
- Document customer feedback to improve workflows, product messaging, and technical documentation
- Participate in internal training programs designed to prepare you for future commercial leadership roles in Account Management, Technical Sales, or Applications Engineering
- Contribute to knowledge base development and process improvement for a growing commercial team
Qualifications
- Bachelor's degree in Engineering, Technical Sales, Business, or related field
- 2-5years experience in technical customer-facing roles (inside sales, sales engineering, field service, applications, etc.)
- Demonstrated aptitude in batteries, power electronics, or renewable energy technologies preferred
- Strong interpersonal, written, and verbal communication skills
- Familiarity with CRM systems (NetSuite preferred) and ticketing tools (Freshdesk or equivalent)
- Able to interpret schematics, technical drawings, or product manuals is a plus
Career Path & Growth
This role is designed as a stepping stone to future positions such as:
- Sales Engineer
- Account Manager
- Business Development Manager
- Applications Engineer
You'll be supported by leadership through training, mentorship, and exposure to high-value customer projects.
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