Front of House Operations: Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors. Internal Collaboration: Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.
Numbers & Facts
Location
Westminster, Maryland
Website
www.marylandprinthouse.com
Description
Front of House Operations: Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors.
Sales Support: Handle and process smaller-scale customer sales or escalate to sales reps as needed.
Customer Communication: Respond to all incoming tickets, phone calls, and inquiries; delegate messages to the appropriate internal departments promptly.
Order Review & Damage Control: Review incoming orders for accuracy; flag inconsistencies and coordinate solutions for damaged or misprinted items.
Purchasing Coordination: Manage purchasing for office supplies, production materials, and promotional products.
Internal Collaboration: Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.
Requirements
Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment Proficient with Google Workspace (Docs, Sheets, Gmail) and ticketing systems (Zoho Desk preferred)
Customer-first mindset with problem-solving skills
Experience in print, promotional products, or e-commerce industry is a plus
Knowledge in Adobe Illustrator is a huge plus!
Benefits
Competitive pay
PTO and paid holidays
Health Insurance
401k
Employee discount on apparel and merchandise
Opportunity to grow within a creative and fast-growing team