Customer Success Manager

About the Role

A fast-growing, early-stage healthcare AI company is looking for a Customer Success Manager to join their team. This person will be on the front lines working directly with clinician customers, supporting onboarding and training, managing day-to-day success operations, and helping keep the broader success engine running smoothly. The role exists because the company is scaling quickly and needs someone who can bring both operational rigor and genuine warmth to every clinician interaction.

The ideal candidate brings 3 to 8 years of experience in a customer-facing or operational role at a tech company, ideally at a startup between Seed and Series B. You are a fast learner who can quickly grasp complex workflows, you are highly detail-oriented, and you have a natural ability to de-escalate issues and keep customers feeling supported. A compelling personal motivation for working in healthcare will matter here; this team cares deeply about the mission.

Key Responsibilities

1. Serve as the primary point of contact for clinician customers through onboarding, training, and ongoing engagement
2. Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination
3. Create and maintain training materials, guides, and resources that support clinician learning and adoption
4. Track clinician usage and engagement metrics, flagging trends and surfacing actionable insights to the team
5. Capture and relay clinician feedback to inform product improvements and shape success strategy
6. Coordinate across internal teams to resolve issues quickly and ensure a consistently smooth customer experience

Required Skills & Experience

• 3 to 8 years of experience in a customer-facing or operational role at a tech company
• Experience at an early-stage, high-growth startup (Seed through Series B)
• Comfortable using or quickly learning operational tools such as HubSpot, Canva, and AirTable
• Strong attention to detail and analytical mindset
• Friendly, positive communicator with demonstrated ability to de-escalate customer issues
• Compelling personal motivation for working in healthcare
• Ability to work hybrid in San Francisco, CA
• Must be authorized to work in the US without visa sponsorship (US citizens and Green Card holders)

Preferred Skills

• Experience at a healthcare AI company
• A clear and demonstrable sign of excellence in past work or career trajectory