As a Customer Success Manager (CSM), you will be responsible for maintaining customer satisfaction and loyalty. You will work alongside your fellow CSMs to ensure that AssureHire clients are happy and well-cared-for. Responsibilities:- Act as the primary liaison for clients throughout the entire customer lifecycle.
- Set up and handle business reviews with clients.
- Build in-depth relationships with clients to understand their business goals.
- Represent clients in collaborations with internal stakeholders to ensure customer issues are being addressed.
Requirements:- Excellent verbal and written communication skills.
- Strong time-management skills.
- Exceptional attention to detail and organizational skills.
- Ability to manage sensitive information.
- Ability to listen, understand and problem solve.
Perks:- We are a growing, thriving company with a progressive culture focused on a healthy, fun and fulfilling workplace.
- Fun Fridays with catered food.
- Medical, dental, and vision coverage.
- Stock options.
- Fitness and device stipends.
- Paid training, sick leave, and vacation time.
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