Customer Success Manager

About the Role

Umbrella Corporation is hiring a Customer Success Manager to build strong relationships with clients and ensure they achieve maximum value from our products and services. This role focuses on retention, satisfaction, and long-term customer growth.

Key Responsibilities

• Serve as the primary point of contact for assigned customers
• Onboard new clients and guide them through product adoption
• Proactively identify risks and opportunities within customer accounts
• Collaborate with sales, product, and support teams to resolve issues
• Track customer health metrics and report insights to leadership
• Drive renewals, upsell, and cross-sell opportunities

Qualifications & Experience

• Bachelors degree in Business, Marketing, or a related field
• 4+ years of experience in customer success, account management, or client services
• Experience working with B2B customers preferred

Skills & Competencies

• Strong relationship-building and communication skills
• Customer-focused and problem-solving mindset
• Ability to manage multiple accounts simultaneously
• Commercial awareness and negotiation skills