Customer Success Manager

Hey - Lets find your next opportunity

Workplace Type

Search

Set Job Preferences

Back to Job Search

Customer Success Manager

Intelligems

29 days ago

Remote

Full Time

Intermediate or Experienced

$100,000 to $120,000 a year

New York, New York, United States

Boston, Massachusetts, United States

About Intelligems

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and its critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6-10% of potential profit on the table.

Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We're taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We have excellent traction: we're working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

Were backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

About the job

The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.

Key Responsibilities

• Conduct one-on-one meetings with Customers to understand goals and develop strategies
• Schedule trainings to empower and educate Customers
• Conduct data analysis to develop insights
• Educate Customers on new features
• Optimize processes to scale success efficiently
• Define and track core customer success metrics (e.g., retention)
• Collect feedback from Customers to inform the product roadmap
• Contribute to Sales and Customer Support processes as needed

Qualifications

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
• Excellent communication and problem-solving skills
• Strong desire to help others and think on your feet
• Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions
• Ability to multitask, prioritize, and manage time effectively
• Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off (PTO)

Paid Holidays

Sick Leave

Remote Work

Professional Development

Parental Leave

What's Offered

• Competitive salary and equity packages
• Medical, dental, and vision insurance
• 401k + match
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

All Intelligems interviews are transcribed by an AI notetaker.

Apply Now