Customer Success Manager

Qualifications:

• Bachelor's Degree or equivalent experience
• ITIL certification(s) preferred but not required
• 5+ years of relevant business experience (Client Success, Customer Service, Project/Program Management, Account Management, or similar)
• Excellent written and verbal communication skills
• Strong customer facing & presentation skills
• Ability to collaborate and influence
• Strong relationship-building abilities
• Excellent understanding of financial practices
• Strong problem-solving skills with the ability to implement change
• Skillful conflict management and conflict resolution
• Strong Customer Service skills
• Issue resolution and risk mitigation experience
• Thought Leadership ability
• This is a remote position, but periodic travel (up to 20%) might be required

Want to learn more about Infrastructure Services? Check us out on our platform: WWT Managed Services

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $74,400.00 to $100,000.00 annually. Actual compensation and the position level will be based on a variety of factors, including territory quota size, experience, skill set, education, and related certification, aligned to our job levels and business needs. The range for these positions in other geographic locations may differ.

WWT offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program