Careers
Job Details
Customer Success Manager
United States, Houston
Sales & Commercial
Apply Now Share
Role Description:
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a deep understanding of our customers'' expectations and requirements, exceptional communication skills, and a proactive approach to fostering strong customer relationships. Depending on business needs, the role may also include leadership responsibilities and management of other Customer Success or Account Managers. Key Responsibilities:
Needs Assessment: Collaborate with customers to understand their business objectives, challenges, and desired outcomes, ensuring alignment with our applications'' capabilities.
Customer Engagement: Develop and maintain strong relationships with customers, serving as their primary point of contact for inquiries, concerns, and escalations related to our SaaS engineering applications.
Product Expertise: Become familiar with our SaaS engineering applications, including their features, functionality, deployment on Azure, and compatibility with web browsers and mobile platforms.
Value Realization: Help customers derive maximum value from our applications by identifying opportunities for optimization, suggesting best practices, and providing training resources.
Adoption and Onboarding: Guide customers through the onboarding process, ensuring successful adoption of our applications on web browsers and mobile platforms.
Issue Resolution: Adress and resolve customer issues promptly, ensuring minimal disruption to their operations for lower-level issues. Escalate technical and 2nd line support issues to ensure prompt response to more serious issues.
Communication: Provide regular updates to customers on product enhancements, updates, and releases, as well as any Azure-hosting considerations.
Renewal, Upsell & X-Sell: Own with sales teams opportunities for renewal and upselling, ensuring that customers continue to derive value from our applications. X-Sell within designated accounts.
Feedback Collection: Gather customer feedback to provide insights for product improvement, feature requests, and enhancements, contributing to the product roadmap.
Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and requirements to ensure their success.
User Training: Facilitate customer training sessions and workshops to promote product understanding and effective usage.
User Help: Develop self-help resources and knowledge base materials.
Performance Metrics: Develop and monitor key performance indicators related to customer satisfaction, adoption, and retention, proactively addressing any areas of concern for internal and external use.
Team Leadership: May include responsibility for managing, mentoring, and coordinating other Account Managers and Customer Success resources to ensure alignment, consistency, and high-quality customer engagement across the account portfolio.
Qualifications and Skills:
As the Customer Success Manager for SaaS solutions, your role will be pivotal in driving customer satisfaction and value realization. Your ability to understand our products, foster strong customer relationships, and facilitate effective communication will contribute to the ongoing success and user satisfaction of our SaaS engineering applications hosted on Azure.
ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.
SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.
When certifying your application, you are also certifying on reading and understanding all of the below supplemental information. For purposes of the application and the below information, Company shall be defined to mean SLB. Please note that the below supplemental information and the employment application are NOT a contract.
Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.
The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.
When applying to a job please read the application carefully before certifying that all of the answers you have given are true, accurate and complete. Ensure that you have read and fully understand the questions asked in the application. Unless noted otherwise, by certifying the application, you are also agreeing to and/or authorizing the following:
You understand that any omission and/or misrepresentation of any fact from or on the application or during any interview will result in immediate rejection of the application, or if hired, will be cause for immediate dismissal.
You certify that you have read and understand all the supplemental information listed on the job description page for the job that you are applying for.
You authorize the Company to contact the education institutions that you have attended and for the Company to make any further investigations deemed necessary in connection with your application for employment.
You authorize the Company to inquire about, investigate and obtain copies of any records which relate to you from your former employers and educational institutions.
You release the Company and all affiliated persons and entities, as well as any person or institution that provides the Company with any lawful information about you, from any and all liability whatsoever resulting from any such lawful inquiry, investigation, or communication.
You agree that if hired, you will review and become familiar with all the rules and regulations of the Company.
You understand and agree that nothing in the application or supplement shall constitute an offer, a contract, or a guarantee of employment for a specific period of time.
If hired, you understand that your employment may be terminated with or without cause and with or without notice at any time, at the will of the Company or yourself, for any or no reason.
If hired, you understand that no supervisor or manager has authority to make an agreement to the contrary changing employment at-will.
If hired, you understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance, or otherwise change all policies, procedures, benefits or other terms and conditions of employment.
You understand that any application that is filled out will be in effect for 90 days from the date you certified it and, if employment is not offered within the 90-day period, you understand that you must reapply to be considered for future employment.
You understand that your application for employment in no way obligates the Company to employ you.
STATE INFORMATION
Please read below any applicable State Information. By certifying the application, you are also certifying that you have read and understood any applicable State Information that is listed below.
Apply Now Share
Benefits
flight
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You''ll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
medical_services
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
local_library
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You''ll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
diversity_2
Diverse and 
Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
Similar Job Openings
Sales Account Manager - Artificial Lift
United States, Houston
Sales & Commercial
View