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Customer Success Manager

Kforce Inc.

  • hollywood, CA
  • Today
  • $39.22

Highlights

Kforce has a client in Hollywood, CA that is seeking a Customer Success Manager to manage advertiser relationships, support campaign performance, and identify growth opportunities within existing accounts. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.

Numbers & Facts

Locationhollywood, CA
IndustryFinancial Services
Salary$39.22
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

Description

Kforce has a client in Hollywood, CA that is seeking a Customer Success Manager to manage advertiser relationships, support campaign performance, and identify growth opportunities within existing accounts. This role combines account management, customer success, and sales within a fast-paced digital advertising environment. Key Responsibilities:
  • Manage and develop a portfolio of advertiser accounts
  • Lead customer onboarding and drive product adoption and retention
  • Advise clients on campaign performance and optimization opportunities
  • Identify opportunities to grow revenue within existing accounts
  • Maintain client activity, sales pipeline, and account documentation
  • Conduct regular client outreach through calls, emails, and meetings
  • Troubleshoot campaign delivery and trafficking issues
  • Partner with Sales, Ad Operations, Product, Data, and Marketing teams to resolve client needs
  • Interpret campaign data and provide actionable client recommendations
  • Manage revenue targets and maintain strong client relationships

Requirements:

  • 2-5 years of digital advertising, media sales, customer success, or account management experience
  • 2-3 years of media experience
  • Strong account management and client relationship skills
  • Knowledge of digital advertising and the campaign lifecycle
  • Ability to identify sales opportunities within existing accounts
  • Strong communication, problem-solving, and organizational skills
  • Ability to interpret campaign performance data
  • Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
  • Connected TV (CTV) advertising experience
  • Direct-client advertising sales experience
  • Experience working with SMB advertisers
  • Experience with self-service advertising platforms
  • Experience in a fast-paced or start-up-style environment
Key Skills:
  • Customer Success
  • Account Management
  • Digital Advertising
  • CTV Advertising
  • Media Sales
  • Campaign Optimization
  • Client Retention & Growth
  • Revenue Generation
  • Campaign Reporting
  • Cross-Functional Collaboration

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

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