| Location | Fremont, CA |
Job Description
· Understand customer goals and remain alert and responsive to changing customer needs
· Provide timely and thorough feedback that addresses all customers’ questions and concerns
· Ensure customer satisfaction through all levels of communication
· Ensure all customer documentation is the most recent revision and matches the SpecCoat process documentation.
· Manage customer quote requests and coordinate re-quotes per SpecCoat guidelines.
· Maintain customer purchase orders and ensure shipments are made against the correct PO and quoted price.
· Improve and drive production schedules to meet customer requirements and delivery deadlines.
· Coordinate with cross-functional teams, including Account Managers, Engineering, Production Procurement, and Quality, to ensure timely workflow and efficient resource allocation.
· Identify potential production issues and propose solutions to minimize disruptions and delays.
· Collaborate closely with purchasing and suppliers to ensure timely procurement of materials and components to support production schedules.
· Other responsibilities assigned by the Manager
Qualifications:
· Proven experience in sales and account management within a manufacturing environment.
· Strong analytical skills and attention to detail.
· Excellent communication and interpersonal skills to collaborate across teams effectively.
· Ability to work in a fast-paced environment and adapt to changing priorities.
· Knowledge or experience in lean manufacturing principles and continuous improvement methodologies is a plus.
We are a precision-driven provider of conformal coating services for printed circuit boards (PCBs), proudly serving high-reliability markets including aerospace, defense, drones, and advanced technology. Our clients demand timeliness, traceability, and white-glove service—values that guide every step of our operation.