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Job Type
Full-time
Description
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2s 2026 Best Agentic AI Products list appearing alongside the worlds leading AI companies. Were expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
WHAT YOULL DO:
Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our upmarket client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention, renewal and expansion.
You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customers overall experience with Birdeye. Well rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!
Requirements
Nice to have
Why Youll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference we make it happen.
Benefits?