Customer Success Manager

Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer's organization to strengthen partnerships and capture greater wallet share. Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do? Make an impact!

We are seeking a Customer Success Manager to join our team! In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer-centric culture that drives retention, loyalty, and advocacy.

As the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.

If you're passionate about building partnerships and have a strong technical background in environmental services, we encourage you to apply!

Extensive technical knowledge in the Environmental Services industry is required for consideration.

Key Job Responsibilities

Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.

Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.

Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer's organization to strengthen partnerships and capture greater wallet share.

Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.

Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly

Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner

Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.

Do you have what it takes?

Education and Experience:

• Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor's degree accepted.
• 5+ years of experience in a customer success or experience, or technical role in the industry.

Skills:

• Knowledge of RCRA and waste profiling required.
• Strong organizational skills and attention to detail.
• Previous customer success experience, sales, or account management experience
• Impeccable communication skills: verbal, written, and presentation skills
• Customer-centric mindset with a win-win mentality
• Knowledge of best practices in customer success and retention
• High work capacity, dependable, results oriented and strong sense of urgency
• Ability to travel 10-20% for customer meetings (quarterly)
• Proficiency in SAP is highly desirable.

What's in for you?

Why Tradebe is Right for You

• Competitive pay and benefits
• Student loan repayment assistance
• Generous vacation and sick plans
• Medical (including telehealth), dental and vision
• 401k Retirement match
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Agency paid, basic life and AD&D insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities
• Great work environment and culture
• And MORE!

Ready to make a difference? Apply now!

#TeamTradebe #SustainableCareers #TradebeJobs

If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and donBBTECH_RESERVED_CHARTIC