Customer Success Manager

Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Company Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott 

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• An excellent retirement savings plan with a high employer contribution. 

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. 

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. 

Job Description

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. 

• ‘Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey

• Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion

• Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully

• Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs

• Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives

• Build credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy

Qualifications

Key Requirements

• Professional written and spoken fluency in English, with excellent communication skills
• Proactive approach and positive attitude
• Organized, focused and with an attention to detail
• Ability to prioritize and manage time effectively
• Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment