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Customer Success Manager

Repowr

  • Chattanooga, Tennessee
  • 22 days ago

    Highlights

    REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage.

    Numbers & Facts

    LocationChattanooga, Tennessee
    WebsiteRepowr.com

    Description

    REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.

    This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.

    In this role, you will:

    • Field incoming partner issues and prioritize by urgency and complexity
    • Diagnose root cause behind transaction, booking, payment, or listing problems
    • Escalate complex cases to Product or Operations and track them to close
    • Onboard and train users on the platform
    • Flag underperforming accounts and recommend ways to re-engage them
    • Maintain accurate case and account records in HubSpot


    Requirements


    • 2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience
    • Sharp communicator, equally effective verbal and written
    • Technically adept and at ease navigating multiple systems and platforms day to day
    • Thrives under pressure and adapts well to a high-volume, fast-changing workload
    • Driven by measurable outcomes and comfortable being held to performance targets
    • Skilled at earning trust and keeping partners engaged over the long term
    • Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.​



    Benefits

    Competitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan


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