Customer Success Manager

The role

Happy to Help Caregiving is hiring a full-time Customer Success Manager for our Bountiful, Utah branch. You will help clients, families, and caregivers stay informed and supported while coordinating the office work that makes dependable non-medical home care possible. This is a home-care operations and service role for someone who communicates clearly, follows through, and stays organized when priorities change.

You will report to the branch Executive Director, who sets your primary responsibilities and priorities. Cross-training in staffing and recruiting will help you support the branch where needed and develop a strong understanding of how caregiver hiring, scheduling, and client service work together.

What you will do

• Respond to client, family, and caregiver questions with clear, timely updates and reliable follow-through.
• Help resolve service concerns, document next steps, and escalate urgent or unresolved issues to branch leadership.
• Coordinate caregiver availability, schedule changes, open shifts, and coverage follow-up as assigned.
• Support thoughtful caregiver-client matching and continuity of care.
• Support caregiver sourcing, applicant screening and follow-up, interviews, and onboarding coordination according to branch priorities.
• Maintain accurate records in company scheduling, recruiting, and communication systems.
• Cross-train in staffing and recruiting processes and provide backup support according to priorities established by the Executive Director.
• Participate in assigned on-call coverage and follow company escalation procedures.

What we are looking for

Dependability, sound judgment, attention to detail, respect for confidentiality, and strong communication by phone, text, and email. You should be comfortable using computers, calendars, spreadsheets, scheduling systems, and other online tools, and able to balance urgent requests with accurate documentation.

Relevant experience may include staffing, recruiting, healthcare administration, operations coordination, or high-volume customer service. Home-care experience is helpful. We welcome transferable skills, accountability, and a willingness to learn.

Location and schedule

Full-time, onsite work at our Bountiful UT Office in Bountiful, Utah 84010. Standard office hours are Monday–Friday, 8:00 a.m.–5:00 p.m., with participation in a scheduled on-call rotation. Physical coverage of caregiver shifts is not required.

Compensation and benefits

Annual base salary: $42,500, paid according to the company’s regular payroll schedule. Benefits are subject to applicable company policies and plan eligibility.

Hiring process

Our process may include application review, a screening conversation, a structured interview, practical scheduling and candidate-follow-up scenarios, reference checks, and required company hiring steps. We will discuss the position and responsibilities before any offer.

Equal opportunity and accommodations

Happy to Help Caregiving is an equal opportunity employer. We consider qualified applicants without regard to protected status under applicable law. To request a reasonable accommodation for the application or interview process, email jmorgan@happycaregiving.com.