Customer Success Manager

Job Description

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Job Title: Customer Success Manager

Posting Start Date: 9/23/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications.

The Customer Success Manager serves as a strategic partner and primary point of contact for key customer accounts, ensuring an exceptional customer experience throughout the product lifecycle. This role is responsible for building strong customer relationships, coordinating cross-functional teams, and driving successful execution of customer programs from onboarding through production fulfillment. The ideal candidate is a proactive problem solver who can effectively manage complex customer requirements, facilitate communication across internal and external stakeholders, and ensure customer satisfaction through operational excellence, responsiveness, and continuous collaboration.

• The central point of contact of communication and escalation for Hyperscale or Lighthouse accounts

• Coordinate information from each region to provide information to the GAM and the customer from a global perspective

• Effectively lead collaboration with ODM/OEM Sales, Product Management, Support and Operations if needed regarding fulfillment

• Read forecasts for business direct and through ODMs and work with supply chain to establish load

• Establish lasting relationships with key stakeholders within the customer

• Possible travel to customers

• Maintain a list of PCN coordinate with the DRI owners to populate regular updates

• Participating in projects to ensure they are completed on time with Product Management NPI and mass production fulfillment

• Coordinate samples to ensure delivery on time

• Monitor direct and indirect orders for on time delivery through zbmt and following the LRC process

• Support GAM as needed with information tracking

• In line down situations and decommits, work with the CCP and Supply Chain team to understand issues ensure we are providing the best possible ship date

• Onboarding of Customers, portals, edi, and consignment programs

• Consignment programs if applicable by customer

What your background should look like:

• Strong understanding of the business
• Ability to provide direction to cross functional groups
• Someone who can take lead with tough challenges and demonstrate skills in problem solving
• Strong communication skills, written and verbal, professionalism, and ability to work with all levels of within the customer
• Positive attitude and demonstration of flexibility in project management approach to meet client needs
• Attention to detail and the ability to analyze and problem solve
• Ability to manage multiple tasks and responsibilities along with successfully working under time constraints
• Excellent organizational skills and a demonstrated ability to effectively coordinate, plan, monitor and manage projects

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $78,100 - $117,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

#remote, Pennsylvania _

United States

Posting City: MIDDLETOWN

Job Country: United States

Travel Required: None

Requisition ID: 159261

Workplace Type: Remote

External Careers Page: Sales & Marketing

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