Customer Success Manager

Your Mission:

Your mission is to serve as a trusted partner to customers, helping them build and evolve future-ready fleet and energy programs that improve operations and deliver measurable business value. You will manage day-to-day interactions with customers within an assigned portfolio throughout the fleet and, where applicable, energy lifecycle to build strong relationships, deliver top-notch customer service, grow our mutual business together and proactively identify new opportunities for both our clients and for Inspiration. You will also play a foundational role in setting standards and building processes that scale as the business grows and customer requirements expand. 

You will report to: Courtney Esmael – Director, Customer Success

Key Responsibilities:

• Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination 

• Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust 

• Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business 

• Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them 

• Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program 

• Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews 

• Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates 

• Help to build, integrate, and constantly improve upon internal processes 

• Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes 

Who You Are:

• 5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes 

• Detail-oriented, highly organized, personable, and enjoys getting things done 

• A builder with an affinity for the fast pace and change of a high-growth company 

• Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism  

• Proven listener, critical thinker, and problem-solver 

• Collaborator with the ability to own and execute independently and through others 

• Energized by Inspiration’s mission to help fleets modernize for a more sustainable, data-driven, and electric future 

• Experience or interest in fleet management, mobility, EVs, energy or adjacent industries  

• Bachelor’s degree or equivalent 

• Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career. 

Salary: $105,000 - $140,000 base + 10% bonus

Location: This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.

Why You’ll Love Working Here:

At Inspiration Mobility, you won’t just fill a role—you’ll help build the company. We’re a fast-growing, mission-driven team tackling real, complex challenges at the intersection of transportation, energy, technology, and finance. You’ll have the autonomy to take ownership, move quickly, and turn ideas into action, with leadership that values pragmatism, creativity, and momentum. We believe in clear accountability, low ego, and learning as we go—giving you the chance to shape how we operate, scale, and win, while doing work that has a meaningful impact on the future of mobility. 

Our Core Values: 

Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.  

Our Commitment to You: 

Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.